Berhams Plumbing Supplies in Lewisham stock over 10,000 separate lines and provide expert knowledge and advice to the community across South East London.
The staff at Berhams were struggling to efficiently serve the growing number of trade and retail customers after moving to their new location back in 2016. With so many stock lines it was difficult to give the best customer service without knowing what was in stock, and what alternative products would suit. A lot of time was being needlessly wasted to meet the requirements of customers whilst offering the personal approach of an independent trade counter.
Planning to expand the business with a second site in the near future and increased requirement for a more streamlined customer journey on the web, Berhams were in desperate need of a seamless stock and POS solution. With more and more traffic to their website, stock visibility was becoming increasingly complicated often leading to sale of out-of-stock items.
We entertained 4 solutions, and chose KC Solutions as their software matched the vision of our company, and immediately we felt they would be the best fit to help us achieve our goal. I liked the fact that they understood our requirements and came to see how we worked, so they could scope the project to fit in with our other systems.
The full solution included:
From Googling to go-live, it was all wrapped up in 3 months.
Linking to Sage 50, the integrated stock and EPOS solutions immediately gave Berhams true visibility of their stock and main business processes, showing ondemand reports at any-time on any device. From day one, they’ve eradicated the bottle neck in processing sales, enabling them to instantly serve more people. They’re now able to easily barcode new items as they arrive and the built-in trade-counter “haggle” functionality has been a revelation, allowing any of the staff to instantly calculate a minimum profit limit onscreen when customers want to haggle.
Contact our team to discover how KCPOS will change your business.
KC Solutions are our partners now. We can see that they are with us for the duration, and just to make things even sweeter, their support delivers a speeding, friendly and knowledgeable service whenever we need them.
In the year since go-live of the solution, other key benefits of a truly integrated trade counter and stock room will start to show. Stock forecasting with seasonal shifts and automated reordering will make the whole supply and demand a simpler process. Trending reports and process dashboards allow for informed business decisions to be made quicker and the tedious and treacherous stock-takes have been transformed as they no longer have to close the store to do them.
See how we can help your business grow with our integrated solutions.
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