Business as Usual: Our support and installation services are continuing during COVID-19. More Info >
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Our support and installation services are continuing during COVID-19

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Support and Installations

Despite the COVID-19 outbreak all of our support and installation services continue to operate. Where possible, all installations and work that would normally require a site visit, are being carried out remotely. However, if the situation requires a site visit, and has been approved by all parties, then full PPE equipment will be used, and social distancing measures adhered to.

Our support team continue to work from home, but this has no affect on the quality or speed or service that we can provide.


Sales Enquiries

We are still operating as normal from a sales point of view and are happy to carry out meetings and consultations remotely via voice or video call.

New system installations, support takeovers and any other type of purchase can be fulfilled using either a remote installation or by limiting the amount of on-site time required (using PPE and social distancing), if absolutely necessary.


Visitor Policy

In response to the global coronavirus outbreak, KC Solutions has implemented a strict visitor policy to safeguard the health and wellbeing of our workforce and their families.

In our ongoing efforts to keep staff and visitors safe, we would like to reassure our customers that our plan is to continue to operate all of our services as normal, within the restrictions and advice provided by the government.


Our Staff

Due to advice from the government, all our members of staff are now working from home, our IT systems and software allow us to be able to do.

Both our phone systems and our helpdesk software are cloud based allowing us to operate our support desks as normal and without any expected interruption.

All our staff have the technology they need to fulfil their roles, and to still provide the highest level of service to our customers and suppliers during this period.


Visitors & Deliveries

For the foreseeable future, visits to our offices won’t be going ahead due to the government lockdown. We will be using video conferencing for all meetings when we can to keep customers safe and healthy, plus keeping you supported.

If deliveries to our offices are expected these should be prearranged and a single member of staff will be available to collect any deliveries made, adhering to all social distancing measures.

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Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. A cookie is a small piece of code in plain text, that is stored on your computer which aids the smooth operation of our website and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

You can adjust and personalise your cookie settings by navigating the tabs on the right-hand side, and then choosing ‘Save Settings’ below or to leave ALL cookies enabled, simply click ‘Enable All’ below.

You can learn more about cookies and how we handle and protect your personal data by reading our Privacy Notice.

Functional Cookies

Several cookies are required for the site to function (such as this acceptance form). These enhance the experience of using the site by remembering certain actions and allowing core functionality.

Analytical Cookies

This website uses third party tracking cookies such as Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.

Keeping this cookie enabled helps us to improve our website.

Privacy Policy

This website privacy policy describes how Karmarin obtains, stores and makes use of the information you provide when using or interacting with our website, kcpos.co.uk. If you are asked to provide information when using this website, it will only be used in the ways described in this privacy policy. This policy is updated from time to time. The latest version is published on this page. This website privacy policy was updated on: 15/04/2019. If you have any questions about this policy, please email info@kamarin.co.uk or write to: Kamarin Computers Ltd, 12 The Metro Centre, Welbeck Way, Shrewsbury Avenue, Peterborough, PE2 7UH.

Introduction

We gather and use certain information about individuals in order to provide products and services and to enable certain functions on this website. We also collect information to better understand how visitors use this website and to present timely, relevant information to them.

Data collection

We collect different types of information for various purposes to provide and improve our service to you.
Personal Data
While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Cookies and Usage Data
Usage Data
We may also collect information how the website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
This site may use cookies or browser tracking technologies to provide a better overall user experience. This information allows us to continue modifying the site to meet end user browser types, operating systems, and frequency of visits. Personal information cannot be collected by these methods unless expressly provided by the end user. Aggregate cookie and tracking information may be shared with third parties. A “cookie” is a small text file that’s stored on your computer, tablet or phone when you visit a website. Some cookies are deleted when you close down your browser. These are known as session cookies. Others remain on your device until they expire or you delete them from your cache. These are known as persistent cookies and enable us to remember things about you as a returning visitor. We use cookies (and sometimes other similar technologies) to:
  • Monitor your use on our website and gather analytics to help us improve your browsing experience
  • Remember your preferences to personalise your visit
  • Identify whether you are signed in to our website
  • Personalise our website and display information relevant to you
  • Help us improve the usability of our website
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

How we use this data

Collecting this data helps us understand what you are looking from the company, enabling us to deliver improved products and services. Specifically, we may use data:
  • For our own internal records
  • To improve the products and services we provide
  • To contact you in response to a specific enquiry
  • To customise the website for you
  • To send you promotional emails about products, services, offers and other things we think might be relevant to you
  • To send you promotional mailings or to call you about products, services, offers and other things we think might be relevant to you
  • To contact you via email, telephone or mail for market research reasons

Controlling your data

When you fill in a form or provide your details on our website, you will see one or more tick boxes allowing you to:
  • Opt-in to receive marketing communications from us by email, telephone, text message or post
  • Opt-in to receive marketing communications from our third-party partners by email, telephone, text message or post
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods: We will not sell, distribute or lease your personal information to third parties unless we have your permission. However, there are special situations in which we may need to share access to your Personal Information without your explicit consent. For example;
  • To comply with a legal obligation
  • To prevent or investigate possible wrongdoing in connection with the website
  • To protect the personal safety of users of the website or the public
  • To protect against legal liability
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 1998. An admin fee may be payable. If you would like a copy of the information held on you please write to Kamarin Computers Ltd, 12 The Metro Centre, Welbeck Way, Shrewsbury Avenue, Peterborough, PE2 7UH. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We also follow stringent procedures to ensure we work with all personal data in line with the Data Protection Act 1998.

Links from our site

Our website may contain links to other websites. Please note that we have no control of websites outside the kcpos.co.uk domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s data protection and privacy policies fully.

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