How Moshulu Enhanced Multi-Channel Retail Operations with KCPOS

As the business evolved, Moshulu recognised the need for a more integrated EPOS system to keep pace with modern retail demands. That’s where KCPOS stepped in.

Before implementing KCPOS in 2017, Moshulu operated with a less connected infrastructure. Stock would leave head office for stores and effectively disappear from the central system. Without real-time communication between tills and head office, managing stock and reporting was complex and time-consuming.

KCPOS was introduced to:

• Enable multi-warehouse capabilities within their Pegasus Opera 3 finance system.
• Connect tills across the store network with head office to improve data flow.
• Streamline retail operations by bringing all locations into a unified, centralised system.

“Before KCPOS, our tills were essentially standalone. Now, our stores are connected directly to head office. Stock transfers, adjustments, and sales flow seamlessly back and forth,” explains Harry Smith, Head of IT at Moshulu.

✅ Integrated Stock Control & Warehousing

The KCPOS integration with Pegasus Opera 3 empowers Moshulu to manage inventory across multiple locations. Stock can be tracked, transferred, and adjusted in near real-time, offering complete visibility and control from head office.

✅ Store-to-Door Fulfilment

Moshulu uses KCPOS to enable a “store-to-door” service, where customers can order products in-store that are then shipped directly from head office. This innovative approach ensures every customer has access to the full product range, regardless of store size.

“If a customer tries on a black shoe but wants the red one, we can send it directly from our warehouse. That wouldn’t have been possible before KCPOS,” Harry says.

✅ Data Accessibility & Custom Reporting

Moshulu’s IT team takes full advantage of KCPOS’s open SQL-based architecture. Instead of relying on standard built-in reports, they extract data directly to feed into tools like Grafana, Microsoft Access, and spreadsheets—delivering tailored insights to multiple departments.

Moshulu continues to invest in digital transformation and operational agility. With KCPOS forming a robust foundation for in-store and warehouse operations, the brand is well-positioned to:

• Maintain full control of stock movements across all sales channels.
• Offer seamless fulfilment experiences through custom workflows like store-to-door.
• Adapt quickly to changes in technology and customer expectations.