If you decide to make an enquiry and book a demo with us then we’ll match you up with an EPOS specialist who will focus on understanding your business, from the EPOS system, stock management, accounts software to any another technology you use currently and what you’d like to achieve.
All of our EPOS specialists have a background in the technical side of our software development, so they understand exactly what is needed to meet your requirements. Following the implementation of your new EPOS system we will provide all of the essential training you and your team require to get the most out of your connected EPOS solution.
As your project moves through our business, from initial demos and sales advice to support and training, we’ll assign you a dedicated project manager. The project manager will then work with your EPOS specialist, our installation engineers and anyone at your business to organise and schedule all work required, including any third party work that is needed.
You will be kept up to date at every stage of the implementation process so you understand all of the timescales related to your project. Following the implementation of your new EPOS system we will provide all of the essential training you and your team require to get the most out of your connected EPOS solution.
Changing EPOS providers or developing new EPOS technology into any business can be daunting, but we try and make it as seamless as possible for you and your team. We document every step of your process, meaning that our internal systems are constantly updated with information about your project.
This means that once the implementation phase is complete, our support team have full visibility of the work completed ready to help you out with anything needed in the future.
We believe that strong relationships are built by connecting with multiple people in your business and we do that by ensuring our management team check up with you at key stages of your project, ensuring that you happy with the progress.
We share direct contact details for all key members of staff, including managers and directors, so you can always get hold of someone if you need them.
The quality of support provided is directly related to the technical ability of our staff, which is why, as a minimum, every one of our KCPOS support engineers goes through 4 weeks of intensive training with our management team. As we develop and build our own software we have a technical support team that directly works alongside our developers to maintain and support your systems.
We don’t stop there either, as lots of our customers integrate their accounts software into their EPOS system as an minimum every one of our support staff is AAT accredited to show they have an understanding of accounts.
To ensure that you have a dedicated point of contact within The HBP Group, we assign you an EPOS account manager who oversees our support contracts with you. All of our account managers have a huge amount of experience of implementing and supporting businesses like yours who want to connect their EPOS with other technology such as Stock, Accounts and Online sales within their business.
As well as providing regular updates, statistics and reviews of our performance, your account manager will also help you with anything else you need from us.
Howsafe Ltd started in 1978 as a family run business and has grown to be one of Peterborough’s largest workwear and personal safety equipment suppliers. The main benefit of KCPOS to Howsafe is the integration of their tills, accounts software and Ecommerce website; this has given them the ability to manage their whole business through a single system.
"We immediately saw the benefits of having an all in one, fully integrated system to manage both the sales and stock in one place."
Stewart Howe, Howsafe
Our EPOS solution is so much more than just a till system. We’ve worked hard on making your life easier by creating just one connected solution that allows you to run your business, focus on customers and report on everything so you can make informed business decisions and keep your customers happy.
We help businesses across the UK keep their EPOS connected so they can easily manage their business and focus on growth.
If you’re struggling with the challenges, reach out to us to discuss your current processes and find out how KCPOS can help you connect all areas of your business together in one solution.
Would you like to know more about our EPOS solution and how it can help easily connect all areas of your business? If so, visit our dedicated page which covers all of the features and functionality it has, what they do and how it can help your business in each area from managing stock to reporting on your online orders.
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info@kcpos.co.uk
01482 423907