How Original Style Scaled Retail Operations with KCPOS

As their retail network expanded, Original Style faced increasing challenges in scaling operations with their legacy ERP system. The transition to KCPOS was instrumental in transforming their retail strategy and operational efficiency.

Originally reliant on Sage 1000, Original Style operated retail stores using a cumbersome and outdated ERP system for sales and order entry. As they opened more retail locations, the limitations of this setup became apparent—particularly in terms of usability, scalability, and integration with existing systems.

“Training staff on Sage 1000 was a very difficult. It wasn’t built for retail transactions and it didn’t scale,” explains Owen Phillips, IT Manager of Original Style. “We needed a POS system that integrated seamlessly with our ERP but was much simpler to use on the shop floor.”​

✅ Enabling National Retail Expansion

Original Style’s retail presence grew from a small factory outlet in Exeter to 14 stores across the UK—including high-profile locations like the Kings Road in Chelsea. KCPOS enabled this rapid expansion by offering a scalable POS solution that didn’t require complex ERP training for every new retail hire.

“We could not have got to 14 stores and the level of turnover that they generate without KCPOS. It’s simple, scalable, and integrates cleanly with our back-end systems.”​

✅ Improved Staff Training & Sales Efficiency

Retail staff turnover is a known challenge, and KCPOS helped simplify onboarding with an intuitive till interface. Unlike the ERP system, KCPOS made sales transactions straightforward, allowing staff to focus on customer service rather than navigating complex systems.

“KCPOS is really easy to use for staff in our retail shops. It really does simplify the act of getting a sale through.”​

✅ Seamless Integration with ERP Systems

While KCPOS initially integrated with Sage 1000, Original Style later transitioned their ERP to Microsoft Dynamics 365 Business Central, ensuring continuity and enhancing capabilities in stock management and reporting.

“Business Central is more customisable, and KCPOS allowed us to pull all that sales data back into our ERP for deeper analysis and control.”

✅ Inventory Visibility & Synchronisation

Original Style operates with centralised inventory, fulfilling most retail orders from a central warehouse. KCPOS supports this by synchronising stock levels hourly between head office and store tills—crucial for avoiding stock-outs or double-selling.

Though batch tracking remains a manual workaround, the integration ensures sales staff always have near real-time stock visibility and can verify product availability across the network.

✅ Supporting a High-Touch Customer Experience

Original Style’s tiles are high-end and visually distinct. Customers often prefer to see, touch, and visualise tiles in realistic room settings. KCPOS has helped maintain that in-store experience while also laying the groundwork for future e-commerce initiatives, enabling deposit sales and sample ordering both online and in-store.

“There’s no substitute for face-to-face when it comes to a product like ours. But KCPOS supports the logistics behind the scenes that make that experience possible.”

While e-commerce is still emerging for Original Style, their strategy balances retail, distribution, and online channels carefully to avoid competing with valued partners. KCPOS gives them the operational agility and data clarity to:

• Continue expanding their physical store network with confidence.
• Manage central inventory across multiple channels.
• Maintain customer and partner trust through clear product segmentation.