Determining Your Business Priorities
Ask yourself: what is paramount from an EPOS system, what else would you like from it and what is a luxury that you might be able to do without?
All too often, businesses are put off adopting an EPOS system, which could do so much for their company’s operations because they either look at a high-end solution which offers far too much or a low-cost system with limited functionality. By determining what is a priority and ruling out those things which are not, it becomes much simpler to see where the cost-benefits are.
Put another way, by focussing on the essential business needs, you are more likely to find a system which matches your requirements at a cost that is affordable. When talking to a potential supplier about their EPOS system, it is essential to work out whether they are offering a fully scalable solution. Although you may want to cut down the functionality to what your firm needs at the moment – thus keeping installation costs at a minimum – it is important to know which functions can be rolled out should something from your wish list become a genuine business need in the future.
Essentially, your paramount requirements will shape the initial proposal and form the first phase of any implementation. Nevertheless, you may not want to stop there and it is a business risk not to check whether the proposed EPOS system possesses the ability to be extended in phases down the line. This factor can have a huge influence on deciding which system is chosen.
What Might My Business Priorities Be?
Deciding what you need now and what you might want available to you in the future comes down to the sort of business you run. However, there are certain key functions which many sorts of company ought to be considering as potential add-ons from the start. For example, booking management modules might not be needed at the moment, if you are only engaged in retail or ecommerce sales at the moment. However, if you choose to sell maintenance inspections or upgrades down the line, then managing these services through an EPOS system is perfectly possible, so you want might this sort of module included.
Equally, if you offer a customer loyalty scheme at the moment – a common enough way of promoting repeat business – then issuing customer loyalty cards which can be swiped or loaded with credit that function with your chosen EPOS system might be a priority. For warehouse businesses, an EPOS solution which can plug into the stock and inventory system can be invaluable, especially as a point of sale function frequently reflects downward trends in stock.
An EPOS system can be used to trigger buying instructions, for example, so that you don’t run out of stock at key times. While small businesses, which can track their stock more easily, don’t often need this sort of integration, growing companies often find that they do benefit from it.