We pride ourselves on our customer service, and we’re looking to build long lasting relationships with our customers so it’s paramount to us that we understand each other. Our process is simple, but at every point you are at the forefront of our consideration.
Watch the video explanation below to learn more about what you can expect from booking a demo through to implementation and support.
— Free, No Obligation Demonstration–
Fill out your details and we’ll contact you to book a no obligation demonstration of KCPOS to show you how your business could enhance customer service with a new EPOS solution. Want to know more?
Installing a new connected EPOS system into a business is a big step and requires investment in time as well as money. It’s vital that we work closely with you to fully understand your requirements and how your business interacts with technology at every step including stock management, accounts software and online sales, which is what we’ll do from the minute you start dealing with us.
Our structured process of creating connected EPOS Systems has been honed over 40 years and uses concepts from well-known project management processes such as Agile and Prince II. Because every step of your EPOS journey, from consultation to installation, is documented it makes internal handovers from our implementations team to our support staff seamless and you’ll be kept in touch at every step of the way.
If you decide to make an enquiry and book a demo with us then we’ll match you up with an EPOS specialist who will focus on understanding your business, from the EPOS system, stock management, accounts software to any another technology you use currently and what you’d like to achieve.
All of our EPOS specialists have a background in the technical side of our software development, so they understand exactly what is needed to meet your requirements. Following the implementation of your new EPOS system we will provide all of the essential training you and your team require to get the most out of your connected EPOS solution.
As your project moves through our business, from initial demos and sales advice to support and training, we’ll assign you a dedicated project manager. The project manager will then work with your EPOS specialist, our installation engineers and anyone at your business to organise and schedule all work required, including any third party work that is needed.
You will be kept up to date at every stage of the implementation process so you understand all of the timescales related to your project. Following the implementation of your new EPOS system we will provide all of the essential training you and your team require to get the most out of your connected EPOS solution.
Changing EPOS providers or developing new EPOS technology into any business can be daunting, but we try and make it as seamless as possible for you and your team. We document every step of your process, meaning that our internal systems are constantly updated with information about your project.
This means that once the implementation phase is complete, our support team have full visibility of the work completed ready to help you out with anything needed in the future.
We believe that strong relationships are built by connecting with multiple people in your business and we do that by ensuring our management team check up with you at key stages of your project, ensuring that you happy with the progress.
We share direct contact details for all key members of staff, including managers and directors, so you can always get hold of someone if you need them.
The quality of support provided is directly related to the technical ability of our staff, which is why, as a minimum, every one of our KCPOS support engineers goes through 4 weeks of intensive training with our management team. As we develop and build our own software we have a technical support team that directly works alongside our developers to maintain and support your systems.
We don’t stop there either, as lots of our customers integrate their accounts software into their EPOS system as an minimum every one of our support staff is AAT accredited to show they have an understanding of accounts.
To ensure that you have a dedicated point of contact within The HBP Group, we assign you an EPOS account manager who oversees our support contracts with you. All of our account managers have a huge amount of experience of implementing and supporting businesses like yours who want to connect their EPOS with other technology such as Stock, Accounts and Online sales within their business.
As well as providing regular updates, statistics and reviews of our performance, your account manager will also help you with anything else you need from us.
We help businesses across the UK keep their EPOS connected so they can easily manage their business and focus on growth.
If you’re struggling with the challenges of separate manual processes from the till, to stock, to entering in accounts information and creating reports, reach out to us to discuss your current processes and find out how KCPOS can help you connect all areas of your business together in one solution.
Our advice and guidance is always free and we’re happy to talk to any business, no matter what stage of the thought process they’re going through. We have built our business on the values of trustworthiness and passion and will happily provide assistance to you, so if you want a chat, just get in touch.
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Our EPOS solution is so much more than just a till system. We’ve worked hard on making your life easier by creating just one connected solution that allows you to run your business, focus on customers and report on everything so you can make informed business decisions and keep your customers happy.
Understanding and streamlining every area of your business is important to ensure the growth of your company. KCPOS helps you manage each part of your sales process from the sale itself to stock replenishment and links them all together in a single system.
The expectations we all have as customers are now higher than ever and as a supplier you have to ensure that you provide an outstanding level of customer service, fast delivery times and minimal mistakes in order to meet these demands.
Understanding and streamlining every area of your business is important to ensure the growth of your company. KCPOS helps you manage each part of your sales process from the sale itself to stock replenishment and links them all together in a single system.
Understand your profitability by product, by branch or as a whole business.
Manage stock and inventory efficiently, reduce stock wastage and speed up stock takes.
Make informed decisions about your business by analysing accurate accounts information.
Connect online sales platforms to maximise revenues streams and increase overall sales and profit.
The expectations we all have as customers are now higher than ever and as a supplier you have to ensure that you provide an outstanding level of customer service, fast delivery times and minimal mistakes in order to meet these demands.
Trade customers pay their ‘special’ pricing at any branch and can pay via their trade account.
Walk into a branch and get instant info on stock levels and order processing/delivery times.
Not sure of the price? Our haggle screens allow you to negotiate the price you want directly at the till.
Customer service is made easy, with all info in a single system that can be accessed by your team.
With over 60 years experience in the industry, this family-run company has expanded greatly. Taskers needed an EPOS system which could automatically transfer data into their accounts package. With the incredibly expansive inventory due to the wide offering of products, they required an EPOS and stock system that could handle and navigate their inventory.
View Full Case StudyWe have the ability to do transactions we weren’t able to do before, it reduces the amount of human error and we’ve received really dynamic and excellent support.
Whether you currently manage all of your business processes separately or still write out paper invoices and manually input them into accounts software, you might be ready to hear more about how KCPOS software can help you. Our connected EPOS system is easy to manage and gives you the power of information you need to help your business grow. Streamline stock control, allow customers to pay on account, integrate with your accounts package – just a few examples of how our EPOS system can revolutionise your business.
Find out more about how KCPOS connects all of your business and sales systems in one complete solution. Based on 40 years of software development, you can rely on our connected EPOS system to help you take back control of your business and make informed decisions based on the accurate reports you see. From easy to use Point-Of-Sale to Intelligent Stock Control and Integrated Accounts Software.
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Not sure if KCPOS is right for you? Why not book a free demo of our EPOS software? We’ll talk to you about your biggest challenges and we’ll build a demo that’s unique to you, using your own data. Our free demo is the best way to find out if KCPOS is the right EPOS system for your business.
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Want to see KCPOS in action? Take a look at our product videos. Here you’ll find a series of pre-recorded demonstration videos of KCPOS showing your a variety of key features such as how easy it is to update menus or run reports. Once you’ve had a look we recommend you see it in action with your real business data in one of our free demos – you can find out more about booking your free demo on this page.
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Want to know more about us and how we work? All that information is available to you along with details of our accreditations, case studies from our customers and some further information about our 40 year history providing software solutions. At KCPOS we’re passionate about making a difference to our customers – and to their customers too. We pride ourselves on supporting and helping your businesses to grow.
Find Out More >KCPOS is currently supporting businesses across the UK with their EPOS requirements. We currently have a 99% customer satisfaction rating and 98% customer retention rate.
Do You Even Need Support?
We’re so confident in our reliable tills that we do offer support, but we know you won’t need it.
Our simple service level agreement, guarantees a response in 1 hour and we aim to fix any issues within 8 hours. Don’t worry though, any mission-critical issues are escalated and prioritised, as we know how important your till systems are to the running of your business.
