Where are you based?
We are 100% UK based, that includes our development, sales and support team.
We cover all the UK and beyond from our offices in Scunthorpe, Hull, Peterborough, Southampton and Newcastle, with customers from Cornwall up to Aberdeen – all our support team are UK based with a direct-line straight through to them.
Can you link into our chip and pin devices?
We work with a number of providers so we can review which you have or if they are not compatible we can also put you in touch with one of our providers if necessary.
Can we pay monthly?
Yes we provide monthly payment options via a lease partner over 3 or 5 years to include all of the solution and services quoted to help with your monthly budgeting.
How do we backup the software?
As a part of our solution we provide an off site cloud backup solution to ensure any data related to our system is backed up and is easily accessible to our support team should we need to undertake any recovery of data.
What hardware do I need to run your software?
As a part of the solution, we will provide costings for Microsoft Windows based devices appropriate to your requirements, and if required for your back office accounts and stock. As Microsoft Gold partners we can provide guidance and review of any existing hardware’s suitability and provide PC’s or servers for larger implementations if required.
Show More General FAQS:
Can work be done out of hours?
Yes, we understand that your business may need to complete work and updates out of hours, any work scheduling can be discussed with your account manager. We will try our best to work around what works for your business.
Is KCPOS cloud based?
KCPOS is an on premise application, however it can be fully hosted in our Tier 2 Data Centre to provide you centralised management of the system from anywhere you require. The main processing applications do need to be installed on windows devices, this means that you are still able to serve customers in branch should you loose internet connection.
Is your system PCI compliant for Credit Card Transactions?
We don’t need to be, our integration works directly with PCI compliant credit card providers. Transactions are encrypted on the chip and pin terminal itself and decrypted behind the providers secure firewalls, there is no credit card data held within our systems removing our PCI obligations in terms of card data in the software.
We have a small coffee shop at one of our trade counters, can KCPOS be used for this as well?
Absolutely, KCPOS has been designed to allow you to use the system across departments as well as branches so you only need to administer and manage one system.
What about integration to my web site?
Yes, we can also link your stock database to your e-commerce site to manage your online sales, this works by uploading pricing and stock, then downloading orders into your accounts software.
Will your integration update my website with the despatch status of a customers order?
Yes, as part of the integration once an order has been picked/despatched on KCPOS the integration to your website can update the online system to show the order has been despatched saving you having to do this manually.
How will we setup stock, we have thousands of items in our old system?
So long as you can get the data in to an Excel spreadsheet we can provide assistance in the setup and import, though you will need to tidy up the products, pricing and supplier information before import if you are exporting from your existing system.
Not all of my suppliers Barcode their products can I print my own labels?
Yes, KCPOS comes with a label design tool which allows you to create barcode labels using data held in the system.
Can I raise a Purchase Order using a barcode scanner on the shop floor?
We have two ways to raise orders within KCPOS, you can either Scan products on the shop floor or utilise our inbuilt algorithms to reorder products based on stocking levels, seasonal trends or prior period sales averages.
Can I restrict what functions users can access, for example I don’t want everyone to be able to add or update stock details?
Yes, Because the integration to the accounts system is a one-way link for reading product data, till operators can be blocked from creating anything new on the point of sale. If the stock is held in KCPOS then like your finance system, we can restrict who can add/edit items.
What are your lead times?
We can usually commence within a month of an order being placed, subject to on-going projects.
Can I use your software on a iMac or iPad?
No, our solutions do require Microsoft Windows based operating systems, however they will run on Windows based tablet devices so we are happy to discuss your requirements further to see if these will work for you.