Sunshine, holidays, and…long queues? The summer months bring a welcome boost to retail sales, but also the challenge of managing increased customer traffic. Here’s how to ensure your staffing strategy keeps pace with the summer rush, leaving you with happy customers and a thriving business.
Plan Ahead: Analyse and Forecast
Don’t wait for the crowds to hit! Look at historical sales data and identify peak days and times. Analyse trends from previous summers and factor in any anticipated promotions or seasonal product launches. This data will be your guide for creating a staffing schedule that meets customer demand and where your EPOS system comes in very handy.
Consider Part-Time and Temporary Staff
Summer can be a time for students seeking temporary work or existing staff wanting extra hours. Consider offering part-time or temporary positions to fill gaps during peak periods. Flexible scheduling tools can help you cater to individual needs and preferences, boosting morale and staff retention.
Match Skills to Tasks
A strong team is a diverse team. While you’ll need staff for core tasks like operating your EPOS system, consider who excels in customer service, product knowledge or keeping the shop floor organised. Schedule staff with the right skills for the specific demands of each shift.
Technology to the Rescue
Modern EPOS systems can be a game-changer during peak periods. Look for features that streamline checkout processes and reduce queue times. Inventory management tools can help you avoid stockouts, ensuring a smooth shopping experience too.
Keep Everyone Informed
A well-informed team is a happy team. Clearly communicate staffing schedules and expectations to all employees. Regular briefings ensure everyone is on the same page, allowing them to anticipate customer needs and handle busy periods effectively.
By following these tips and leveraging the power of technology like KCPOS, you can ensure your retail business thrives during the summer rush (or any other peak period through the year!) Remember, a well-staffed and motivated team is the key to keeping your customers satisfied and your sales soaring!